Career Opportunities with Marco Technologies, LLC

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Software Solutions Specialist

Department: IT/Technical
Location: Grand Forks, ND

Position Description:

Support the sales team by working with prospective customers using a consultative approach to clearly understand and define their business problems and provide a vision for how we can help solve those problems. Develop a proof-of-concept for potential technical solutions that will address the customer's business issues. This includes identifying which technologies and process approach will be used in order to best address the prospective client's needs and requirements.

Main Responsibilities:

  • Work with the Sales Organization to identify customer business objectives, build proof of concepts, conduct solution demonstrations, and support ongoing technical discussions with end users during the sales process.
  • Assist the sales team during meetings with prospects and existing customers. Collaborate on customer issues, pricing models and architecture of the solution.
  • Assist in delivering Marcoís differentiating value through the use of technology and business process improvement.
  • Assist sales with responding to proposals by providing the technical expertise and architecture of the proposed solution.
  • Work closely with sales management, professional services teams, and other internal partners to solve unique customer requirements in order to help achieve the overall sales plan objectives.
  • Respond to customer questions related to the software.
  • Communicate complex IT solutions in simple terms
  • Provide post sales technical support to customers.
  • Perform other related duties as assigned or requested.

Required Qualifications:

  • Bachelorís degree in IT, CS, or other related field or 3+ years IT experience
  • Minimum 1-3 years of experience with enterprise software solutions as a sales engineer or solutions engineer
  • Solid problem solving skills and IT foundation
  • Self-motivated and highly independent

Preferred Qualifications:

  • Salesforce experience
  • Learn and understand new technologies
  • Application certification (PaperCut, uniFLOW, Kofax eCopy, AutoStore, etc.)
  • Technical certification (Network+, Security+, MCSE, Linux+, CDIA+, etc.)
  • Customer support experience

EEO/AA

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