Career Opportunities with Marco Technologies, LLC

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AV Lead Technician

Department: Service Technician
Location: Dearborn, MI

The AV Lead Technician is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will routinely perform project based installations and service based repair calls at client locations. You are responsible for design, management, administration and integration of products, services, applications and operating level systems code. You will handle responsibilities from basic system installations to the overall architecture and design of custom solutions.


Main Responsibilities: (includes frequent travel to clients’ sites with occasional overnight stays)

  • Engineer, install and maintain new and/or existing AV equipment
  • Troubleshoot basic AV systems and applications to identify and correct malfunctions and other operational problems. Escalate issues beyond established skill set
  • Run new low voltage cable in new or existing client buildings
  • Terminate, test and troubleshoot low voltage cabling
  • Install and assemble racking equipment
  • Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment
  • Ability to perform job duties independently
  • Represent Marco in a professional manner at all times
  • Perform all work in a safe manner including but not limited to loading/unloading vehicles, lifting equipment, climbing, etc. to protect yourself and your coworkers. Use good judgment and give constant attention to the work being done
  • Maintain parts inventory
  • Accurately maintain documentation and comply with service administrative procedures in a timely basis to include pick tickets, collecting client signatures and time entry
  • Attend required company and departmental meetings
  • Perform other related duties as assigned


Required Qualifications:

  • Associate’s degree and 4+ years of experience or equivalent experience
  • Current high level industry recognized certifications including CTS-I or CTS – online training for RU credits and one or more of the following: Biamp online, BSS Level 1, AV Associate Certification Program, DMC-T, CTI-P101 and DSP
  • Unlicensed Power Limited Tech (PLT) – may vary by state
  • Proficiency with business collaboration tools such as MS Office applications including Outlook, Word, Excel and Visio


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