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Canon Production Print Service Technician

Department: Service Technician
Location: Omaha, NE

Marco is offering a sign-on bonus!  $1,000 sign-on bonus after 6 months of sucessful employment and then an additional $1,000 after one year of employment!

The Production Print Service Technician is responsible for maintaining, servicing and repairing complex copier and production print equipment at a client’s site in a timely, high quality and cost effective manner.

Main Responsibilities:

  • Troubleshoot, diagnose and resolve maintenance and repair issues on large volume (production print) and highly complex equipment at client’s locations within a designated territory using diagnostic tools, services aids and product manuals

  • Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely and cost effective manner

  • Manage and maintain accurate inventory for tools, parts and supplies in vehicle stock

  • Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment

  • Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process and dispatching and closing service calls using Remote Tech

Required Qualifications:

  • 2+ years of experience preferred
  • Proficiency with business collaboration tools such as MS Office applications, Outlook and company and client specific programs
  • Demonstrate attention to detail and specialized skills working with highly complex equipment
  • Strong communication skills in working with technical and non-technical people
  • Strong ability to exercise independent judgment

EEO/AA

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