Career Opportunities with Marco Technologies, LLC

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Production Print Service Technician

Department: Service Technician
Location: Dearborn, MI

Marco is one of the top five technology providers in the nation. We specialize in business IT services, hosted/cloud services, managed services, telecom carrier consulting services, copiers/printers, phone systems, document management and audio/video systems. We’re consistently named a top workplace and are recognized nationally by Fortune Best Workplaces. Marco has also received many other awards for being a fun and friendly place to work, community impact and for being a top performer in the technology industry.

Position Description:

The Production Print Specialist will perform the Installation and Training of all Production Print software and equipment as well as standard office printing equipment at the customer site. S/he will also be a resource for support to Clients, Sales, Service and Marco internal customers. Providing a high level of customer education, satisfaction and retention is a main focus for this position.

Main Responsibilities:

  • Perform installation of Print Controllers and Production Print equipment.

  • Perform installation of Command Workstation and/or other relevant software tools.

  • Perform basic and advanced onsite training on any Fiery or Creo color units.

  • Perform basic and advanced onsite training on any color devices or production print equipment.

  • Perform installation and training for non-production equipment when required.

  • Create and manage training tools to facilitate effective and efficient training and support.

  • Assist sales in customer service issues with color/print problems.

  • Assist service as a resource for color/print problems.

Required Qualifications:

  • Color Expertise which includes advance program knowledge (IE: Quark, Adobe, and other graphic programs)

  • EFI certifications for Fiery Print Controllers
  • Demonstrate excellent verbal and written communication skills
  • Ability to prioritize responsibilities and to operate with changing priorities

  • Demonstrate ability to deal effectively and professionally with all types of people and situations

  • Demonstrate computer proficiencies

  • Valid Driver’s License, proof of personal insurance and clean driving record


Marco offers a competitive compensation package and excellent benefits including medical, dental, and vision insurance, paid holidays and vacation, 401k with generous company match, flexible spending accounts and dependent care, employee purchase program, employer paid life insurance, voluntary term life insurance, short and long term disability, critical illness and accident benefits, and the opportunity to grow in a top five technology provider in the nation!


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